OMA Eppley Airfield Parking FAQs - ParkOMA Frequently Asked Questions (2024)

Payment Options

How do I pay for my parking?

Pay your Way with ParkOMA

Cashier Lane

If you are paying with cash, lost your ticket or need personal assistance, exit through a manned cashier lane.

Self-Service Kiosk

OMA Eppley Airfield Parking FAQs - ParkOMA Frequently Asked Questions (1)

1. Debit or Credit Card
If you are paying by debit or credit card, use the “Credit Card Only Lanes.” We accept Visa, MasterCard, American Express and Discover.

2. Mobile Pay – NEW!
Pay for parking with your phone to exit quickly through the “Credit Card Only Lanes.”

  • When you return to your car, use the camera app on your phone to scan the QR code on your ticket and open the link.
  • Select a payment and finish the payment process.
  • Within 20 minutes of payment drive to the exit, insert your paid ticket to the self-serve kiosk and be on your way.

3. Apple Pay and Google Pay
As a touchless option, you can also use Apple Pay or Google Pay in all self-serve exit lanes.

4. Coupon
Use coupon QR codes at the “Credit Card Only Lanes.” Use the QR reader at the bottom of the exit pay station prior to inserting your credit card.

Customer Assistance

How do I know if there is parking available?

1. Visit the Parking Availability pageor download the FlyOMA app to view available parking before you arrive at the Airport.

2.Upon arrival at the close-in garages, look for the Space Count signs to see more detailed informationon available stalls and floor location.

3. You can guarantee your parking with our online reservation system at ParkOMA.com.

See theParking Reservation FAQs below for more information.

What if I can't find my vehicle?

Call the ParkOMA parking office at402-346-2466 for assistance.

To assist with future parking stays, we recommend taking a picture of your vehicle prior to heading to the Terminal.

What if my car has a flat tire or it won't start?

Are ADA accessible stalls available?

Yes, all ParkOMA facilities and products are designed to meet federal guidelines. ADA spaces have appropriate signage and pavement markings. Availability is on a first-come basis.

If you require special assistance please call the ParkOMA office at402-346-2466 prior to your arrival.

Is there free parking while waiting to pick up arriving passengers?

Yes, in either theNorth or South Cell Phone Waiting Lots.

Please be sure to track flight arrival times on the FlyOMA app. Overnight parking is not available in either lot, and vehicles must be attended at all times. (ParkOMA Map)

Where should I park my oversized vehicle?

Vehicles exceeding the posted clearance heights can utilizeSouth Economy.

Please note ParkOMA facility clearance heights before arriving at the airport:

  • The South Garage (including Premier and Rooftop) clearance is 6’10”
  • The North Garage (including Rooftop) clearance is 8’2″
  • The South Canopy clearance is 11’6″
  • North Economy clearance is 14’6″
  • South Economy clearance is 16’0″

Shuttle Information

What hours do the ParkOMA shuttles run?

ParkOMA shuttles operate 24 hours a day, 365 days per year.

Where do the ParkOMA shuttles pick up and drop off?

ParkOMA shuttle pick-up and drop-off is outside of Door 3 at the Terminal and at your vehicle.

When you’re picked up from your vehicle, the driver will issue a courtesy vehicle location ticket, so you can be dropped off at your vehicle upon return.

How do I know when the shuttle will arrive?

Visit theShuttle Bus Locator page or download the FlyOMA app and click on Shuttle Bus Locator.

Monitors are also located inside the Terminal at Door 3 and at the ParkOMA shuttle bus pickup location.

Parking Reservations

How do I reserve parking online?

  1. VisitParkOMA.com
  2. Select your travel dates
  3. Choose your preferred parking product and complete the transaction with your credit card.
    Please note you can register multiple credit cards to pay for your pre-paid parking reservations. For example, you can assign one card for personal use and a second card for company travel.

You will receive a confirmation email once your parking is reserved.
If you did not receive a confirmation email, please check your email’s “junk” folder. If it is not there, contact the ParkOMA offices at [emailprotected] or by phone at 402-661-8260.

There is no fee to reserve your parking online. Additionally, special discounted rates may be available for those who reserve their parking online.

Once I reserve my parking, how do I enter, exit, and pay?

Entry Steps

  1. Arrive to the parking area designated on your confirmation email. Do NOT pull a ticket if you have reserved your parking.
    Find your parking location on the ParkOMA map.
  2. With your screen on maximum brightness, scan the QR code in your parking confirmation email at the entry gate by holding it 6 inches below the scanner. Paper or electronic copies are accepted, but electronic is preferred.
  3. The reservation can also be added to a digital wallet on your mobile device.
    To automatically activate upon arrival, ensure Bluetooth is enabled and Wallet Notifications are turned on.
  4. Once the QR code has been read by the device, an audible chime will play and the gate arm will open.
  5. If you need assistance, press the call button or call 402-661-8260.
    OMA Eppley Airfield Parking FAQs - ParkOMA Frequently Asked Questions (2)

Exit Steps

  1. When you leave, with your screen on maximum brightness, scan the same QR Code from your confirmation email at any exit lane by holding it 6 inches below the scanner. (red box)
  2. If your trip exceeded your reservation period, insert a credit card (green box) or use a contactless tap and pay payment method (yellow box) to complete your parking transaction.

What if I accidentally pulled a ticket instead of scanning my QR code when I entered?

You can still use your existing reservation to exit parking. As you exit, simply go to a cashier booth and give the cashier the ticket you pulled and your QR code from your reservation. As long as you entered and exited within 2 hours of the time listed on your reservation, you will not incur any additional fees.

If you need further assistance, please reach out to ParkOMA at 402-346-2466.

What if my flight is delayed, will I be charged extra?

If you overstay or stay longer than exit time / grace period specified on your reservation confirmation there will be an additional charge that you can pay at any available exit lane.

What if I reserved my parking but I arrive and the signs say that parking is "full"?

By reserving your parking online, you are guaranteed a space and your QR code will give you access to the parking area specified on your confirmation. The closed signs apply only to customers who have not already reserved their parking.

If the parking area you reserved is closed to customers without reservations, a ParkOMA representative will contact you prior to your arrival and provide instructions on how to access the parking area. As part of these instructions, you may be asked to call402-346-2466when you’re 15 minutes away from the airport, so we can have a representative ready to let you into the lot when you arrive.

North and South Garage reservations are valid for either garage (not including Premier). If a garage is full and/or closed, you may be directed to the open garage. Reservations for the North and South Garage permit you to enter either facility with your QR code.

How close to my travel dates can I reserve my parking online?

Parking reservations can be made up to 12 hours prior to your scheduled arrival time.

How far in advance can I reserve my parking online?

Parking reservations can be made up to 337 days prior to your date of travel.

What is the minimum and maximum length of stay for reserved parking?

The minimum time for reservations is 6 hours. The maximum length of stay allowed is 120 days.

Can I amend my parking reservation?

Changes to reservations can be made at any time prior to the arrival time specified on your email confirmation. (Note: subject to availability)

What if I need to cancel my parking reservation?

Cancellations can be made at Reservations.ParkOMA.com at any time prior to your scheduled arrival time, and you will receive a full refund.

Is there a fee to change or cancel my itinerary for a parking reservation?

No. There are no fees if you make any cancellations or modifications at any time prior to your scheduled arrival to the parking location.

What if I arrive earlier or return later than expected for my parking reservation?

If you arrive earlier than your parking reservation’s specified time, please scan your QR code from your confirmation email. The entry gate may open once the QR code is read as there is an early arrival time / grace period. If the gate does not open and you need assistance, press the call button or call 402-661-8260.

Do NOT pull a ticket if you have reserved your parking.

If you overstay or stay longer than the exit time / grace period specified on your reservation confirmation there will be an additional charge that you can pay at any available exit lane.

If my trip is shorter than expected, do I receive a refund for my parking reservation?

Refunds are not provided for shorter stays.

What happens if after entering the parking facility I need to leave and re-enter the parking lot again for reserved parking?

Once your QR code is used at the exit, your itinerary is considered complete. If you choose to re-enter the parking facility, it will be considered a new drive up transaction, and standard parking rates will apply.

Do I need to park in a specific area or space for parking reservations?

Your reservation guarantees a space in the ParkOMA facility and parking location specified on your confirmation email.

Your reservation is not tied to a specific space. You can park in any space that is available within the specified area.

When I reserve my parking online will I be charged right away or when I exit the parking lot?

Payment will be processed to your approved credit card when your reservation is confirmed.

Can I reserve accessible parking online?

Accessible parking is available for holders of valid permits or license plates in all of our parking facilities. Customers with accessibility needs can reserve parking in advance, but a specific accessible parking space cannot be reserved in advance.

If additional assistance is required, please contact the ParkOMA offices at [emailprotected] or by phone at 402-661-8260. Visit the Special Needs page on FlyOMA.com for more information.

What if I reserve parking and my flight is delayed or cancelled?

Modifications or cancellation of your reservation can be made at any time prior to your arrival time through the online Reservation portal. See Reservations.ParkOMA.com.

In the event of an airline flight cancellation or delay AFTER you have already parked at the airport, please contact the ParkOMA offices at [emailprotected] or by phone at 402-661-8260 to receive a refund.

Can I use a coupon in conjunction with my online reservation?

No. The discounted rates displayed on the online reservation site already include any applicable coupon discounts, therefore additional coupon discounts are not available to use with your reservation.

I have lost my confirmation email for my parking reservation. Can I get another receipt?

If you lost your confirmation email please login to your member account at Reservations.ParkOMA.com and click on “My Reservations.” Then select resend email confirmation.

If you checked out as a Guest, go to Reservations.ParkOMA.com and click on “Manage My Reservation” and enter your reservation reference number and email address or select “Resend Reservation Emails” and enter your email address to resend your reservation confirmation.

How do I contact ParkOMA with a reservation question?

For reservation questions, email [emailprotected] or call 402-661-8260.

Contact ParkOMA

How do I contact ParkOMA?

Parking or Shuttle Questions
Email [emailprotected] or call the ParkOMA office at 402-346-2466.

Reservation Questions
Email [emailprotected] or call 402-661-8260.

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OMA Eppley Airfield Parking FAQs - ParkOMA Frequently Asked Questions (2024)
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